Here in this hub, we walk with you to identify and learn the essential skills you needed to be an exceptional leader, a valued team member, and an outstanding contributor in the workplace.
People skills are therefore basic tools in any people worker’s repertoire and it’s divided into three main categories: personal effectiveness, interaction skills and intervention skills. Personal effectiveness skills, such as assertiveness and stress management have an important part to play, as it helps to ensure that you make the most of the personal resources available to you. Interaction skills, such as interviewing and managing conflict are also central, as it helps you to handle your dealings with other people as constructively as possible. Intervention skills, such as assessment and planning are a vital part of effective work with people in a variety of settings, as it helps to ensure that you are clear about what you are trying to achieve and how you are going to go about it.
People Skills Development
Benefits gained from developing our skills in working with people includes the following:
- Greater understanding of work roles and tasks;
- An increased likelihood of achieving success;
- Less likelihood of making mistakes;
- A higher level of confidence;
- Greater opportunities for job satisfaction; and
- Opportunities for achieving an advanced level of practice.
The fact is that all skills are fundamental aspects of good practice. Therefore, it is important to note that it is incorrect and self-defeating when regarding skills as ‘qualities’ or ‘characteristics’ – that is, relatively fixed aspects of a person’s character or personality. By so doing we create artificial barriers to progress and development.
Instead of beginning the process of learning a new skill, we could find excuses for not doing so by presenting the skill as a quality. What is commonly regarded as qualities, are more accurately presented as learned behaviours. Meaning that we all have the potential for learning new skills, for developing the qualities that we see as valuable for people work.
The biggest opportunity of learning new skills or
enhancing existing ones lies within our attitude of ‘I CAN’
To get the most of yourself, is a confident outlook, a positive attitude towards learning, and a recognition that developing new skills often brings new opportunities both in careers and business.